Support
Questions about a case, a purchase or the app? Most answers are below. Otherwise, write to us and a person will reply.
Contact
Email nikolaystrikhar@gmail.com. Tell us the date and difficulty of the case, or your device and app version, and we can help faster.
I think a case has two solutions.
Every case is checked by a solver for exactly one solution. Usually a clue reads differently than intended; the rules page defines each one. If you still think it is wrong, send us the date and difficulty.
My progress on the website is gone.
Web progress lives in your browser. Private windows, clearing site data or another browser start fresh. The app keeps progress in iCloud.
Will my app progress move to a new iPhone?
Yes, if iCloud is on. Sign in with the same Apple ID on the new iPhone, install the app and open it; your cases come back.
How do I restore a purchase in the app?
Open Settings in the app and tap Restore purchases, signed in with the Apple ID you bought with.
How do I cancel the subscription?
In the Settings app on your iPhone, tap your name, then Subscriptions, then Sudoku Murder. Cancel at least 24 hours before the renewal date.
How do I get a refund?
Apple handles all payments, so refunds go through Apple: open reportaproblem.apple.com and sign in with your Apple ID.
Is there an Android version?
Yes. Sudoku Murder: Cold Cases is on Google Play for Android phones and tablets.
How do I have my data deleted?
Write to nikolaystrikhar@gmail.com from the address you signed up with and we will delete it. What else we hold, and your other rights, are in the privacy policy.
How do I change the language of the app?
The app follows your iPhone's language. To use another one for Sudoku Murder only, open the Settings app, tap Apps, then Sudoku Murder, then Language. The app speaks English, Español, Nederlands, Deutsch, Português, Italiano and Français.